Scalable Mobile App for a Logistics Company
Client Overview
A logistics & fleet management company needing an app for tracking trips, fuel usage, deliveries, and driver performance.
Problem
Drivers used paper logbooks
No real-time visibility
Fuel theft & misuse was common
Client was losing ₹10–15 lakh/year due to inefficiencies
Customer support unable to update shipment status instantly
Objective
Build a cross-platform mobile app
Enable real-time trip tracking
Reduce fuel theft
Improve delivery accuracy
Strategy
On-field research with drivers & transport managers
Designed fleet workflows
Integrations: GPS, RFID, fuel sensors
Role-based dashboards for drivers, managers, customers
Execution
Web-based admin dashboard
Real-time map tracking
Automated trip reports
Customer portal for shipment tracking
Driver reward system based on performance
Results After 90 Days
Fuel efficiency: Improved by 22%
Late deliveries: Reduced by 55%
Customer complaint resolution time: Improved by 70%
Operational cost savings: ₹10 lakh/year
Driver compliance: +40%
Challenges
Low digital adoption among drivers → solved through in-person training
GPS accuracy issues → upgraded hardware
Takeaways
Real-time visibility transforms logistics
Simple UI is critical for driver adoption
